2014 Reviews (and before)

See What People Said About Their Experience With Us In 2014!

(and before)
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These reviews were collected from letters, notes, emails, and direct contact with the reviewer.  These comments were transferred to this format on October 26, 2017.  All quotations including grammar, and spelling have been left unaltered for authenticity.
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” The  process of getting our counters was by far the easiest and smoothest part of our remodel.  Thank you for being so good !!! 

Stephanie Brunner


“We hired Custom Floors back in October of 2010. They installed a granite countertop, replaced the ceramic surround on the two fireplaces, and refinished the flooring. The work went really well. We have looked at a number of places. The price was comparative. Some company we used for kitchen work recommended them. We just could not find quite the right color combination of marbles that we were looking for. We had our cabinet sample, painting, and our flooring, so we had everything with us. They had an artificial or natural white bulb and the white bar that they set up that can roll around; so we can see each one in the real light. They actually had a Brazilian marble that would end up being just perfect. We were looking at another one, but they kept thinking that they had a better combination for us. It was all in the same price range, and they did not try to up sell. They came out and did the template. They were very careful with that. They did a great installation. They paid a lot of attention to detailing work. Once they finished with the template, we met in the warehouse with the two slabs that we had selected. They we placed the template exactly on the slabs, and made it work out. We really had those hands on approach. We were happy.”

Janet Brothers


 

“I cannot begin to express how happy I am with the new carpet! The lady I worked with, Nicole Coffey, was very patient, professional, nice and provided honest answers and opinions. There are many places where you can purchase carpet, but Nicole sold me on Custom Floors and I will never go anywhere else! We are also planning to replace our countertops in the future and will definitely be calling Nicole for that job as well. I am extremely picky and the job was done to perfection. She also did a follow up call a couple of days later to ensure my carpet was perfect. Thanks Nicole and Custom Floors!”

Lesa Williamson


I went with Custom Floors to replace my Kitchen countertops and tile floor in my Kitchen, entry, laundry, and half bath while preparing to put my house on the market. Took out Laminte countertops and tile and replaced them with granite countertops and tile. I worked with Rodney for Granite Countertops and Tim for Flooring. Rodney was very helpful and knowledge-able about the granite. Rodney’s estimate for granite came in for less than $800 more than laminte from Lowe’s. He and his crew was very professional and a real pleasure to work with. Tim worked with me on the floors. We had to remove and replace the tile in our entry, kitchen, laundry, and half bath. Tim was great! As this was a remodel to sell our home, price was a major concern. Tim showed me tile that looked amazing. Tim came out the same day I inquired at Custom Floors to measure my home. His estimate came in must lower than all other estimates. The tile was stored locally so they were able to install it in less than a week after I placed the order. A removal crew came out on Friday and removed all of my appliances, tore out the old tile and laid new concrete board in all areas. The crew was very professional and very clean with their work. They were unable to get it completed the first day, so they came out on a Saturday for 3 hours to finish up. Tuesday, the install crew arrived and started laying the tile. Dan & Sam were amazing! Took 2 days to get it all done and ended up having them install additional tile in the master bathroom. They were very clean and professional.  The removal crew came back to reinstall my appliances and all the quarter-round. Overall, it was a pleasure working with both Rodney and Tim.  I would definately use Custom Floors again.  The granite and tile floors look amazing!!!!  Our home sold in only 4 days and all 7 showings raved about the granite and tile in the kitchen.

Mary Arnold


 

We had over 700 sq feet of hardwoods installed and four areas of ceramic tile installed. It was tricky work in that there were numerous curved edges. Custom Floors was the best! They were responsive and diligent. 

Steven Foshee


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