2015 Reviews

See What People Said About Their Experience With Us In 2015!

Most of these reviews were collected by ShareItForward, a third party service. Some were collected from letters, notes, emails, and direct contact with the reviewer.  These comments were transferred to this format on October 20, 2017.  All quotations including grammar, and spelling have been left unaltered for authenticity.

“We had used Custom Floors several times before and were really happy. This time was more of a “”bleh”” experience. We had hardwood installed in the dining/living room and master bedroom and closet and tile in a powder room and foyer. The salesperson would barely return calls after we placed the order, and the installers really banged up walls,doors and trim. They also banged up some of my furniture when they moved it. They did reimburse us for some of the damage – but I’m still finding spots that are chipped and scratched. They also re-used existing quarter round that was chipped and broken in several places instead of using new (which we would have gladly have paid for). The wood floor has several gaps throughout and damage to the sides in several places where apparently they were tapping it together. The only bright spot was the supervisor who came out when they encountered a hump in the floor. The hump isn’t even noticeable so that turned out fine. The other jobs I had done had always turned out great – so given we spent almost $20K this time – it was a disappointment.”
Annimal rated us: 3/5

“We had granite installed in our kitchen. Rodney, Eric, Jeremy, and Candido all were very professional and did a great job. The process was very easy. We love our new countertops!”
Peggy rated us: 5/5

“Our bathroom floor was completed on 10/18/15. We are extremely pleased with the finished product! Our salesperson listened to what I wanted and created a beautiful design. Timeliness of products ordered and delivered to our home was punctual. The floor installation staff was highly skilled, efficient, and showed high attention to detail. A job well done on every step of the process!”
CarolSemperFi rated us: 5/5

“we had an incredible experience from top to bottom with this company. our installers were super helpful, efficient and polite. even helped secure an unsecured cabinet for us while they were there. really great guys”
anna rated us: 5/5

“I ‘interviewed’ four different local shops when I was ready to replace my kitchen countertops. Custom Floors was on my list because it came highly recommended by someone I really trusted. The Custom Floors bid was competitive with the other contractors. I was impressed with their showroom. I worked with Scott Gray who was very helpful in meeting my budget. I was so pleased with their service and their interactions that when I remodeled my bathroom this year I didn’t even call anyone else. I recommend them to all my friends!”
anonymous rated us: 5/5

“Saleswoman was very nice, very helpful. Found exactly what I was looking for. Installers were on time and did a great job. Even when the installers had to climb a ladder and put the carpeting in a loft – great!”
April rated us: 5/5

“From the moment we walked into the Custom Flooring store we were impressed. Everyone was helpful and friendly but not pushy. Our sales person was knowledgeable and helped us make informed decisions. The process of choosing the new wood flooring and having it installed was quick and easy. We LOVE our new flooring and we certainly would recommend Custom Flooring.”
SRN51 rated us: 5/5

“We replaced the flooring in our kitchen and foyer with engineered hardwood. We bought the bulk from a “”seconds”” flooring shop, and custom floors was able to track down the original manufacturer and sell some “”firsts”” that really make the floor amazing. When we made it to counter tops, we also used custom floors for the granite counter tops, the whole process was smooth and resulted in quite the stunning kitchen. A wonderful experience.”
SSS475 rated us: 5/5

“Jesse V. is sale is Awesome!! and Very knowledgeable. She has always taken great care of my account.”
Kingwood Group Inc rated us: 5/5

“Alison Wright and Custom Floors are hands down the #1 flooring company you can work with.”
Becley Building Group rated us: 5/5

“wanted the master and 2 other bath counters replaced on a 2006 home. Met with Rodney Johnson to look at product. Took some cabinet faces, floor materials and paint swatches form existing rooms. Selections went smoothly. In-home measurements were completed (technician was right on time). Tech confirmed our faucet selections -completed layout templates were emailed back for confirmation of patterns, finished edges and such. Installers were on time and installation completed as per time estimate. It is good to have work done by a team that has been at this a long time, works together and each knows their part.”
Indy Steve rated us: 5/5

“Eric does a great job. Cindy however never gets back to you. Matt does not have very good customer relation skills.”
Tom Kail rated us: 3/5

“We tiled the bathrooms and carpeted the whole house. The best part is the Engineered wood kitchen floor – I love it!”
ssopko rated us: 5/5

“Ordered carpet, wood flooring, tile, and back splash. They have a great selection and the installation of all products was good.”
Ryan rated us: 5/5

“Scott is a trustworthy individual whom I’ve worked with several times. He is professional and knows what he is doing. Much better than the other guys down the road.”
ICCSucks rated us: 5/5

“Jen Flegel of Custom Flooring provided superior assistance during my selection process of hardwood flooring, tile and carpet. In addition, the quality of the products and installation were excellent.”
J Walton rated us: 5/5

“My sales person, Jen Flegel, was extremely professional and informative in helping me make my flooring decision. We concluded that vinyl (that looks like wood) was my best option. I absolutely love my flooring. Whenever anyone new visits my home, they compliment my floors. The installers worked quickly and efficiently in the short time frame they had to finish.”
Debbie rated us: 5/5

“Custom Floors installed porcelain tile in our sunroom. Sales Associate Scott Gray was very knowledgeable and took the time to share the details of the product and process with us. The timeline for ordering and scheduling installation worked out as Scott said it would. The installers were on time, worked very efficiently, laid the tiles exactly per the schematic we provided to Scott, and cleaned up nicely when finished. The only issue we had through the whole relationship was with the $/sq. ft. installed pricing shown on the shelf. This was misleading in that considerably more tile was required than what was actually installed. Now that we know how the pricing works, and we found the overall cost to be competitive, we would use Custom Floors again.”
Barbara C rated us: 5/5

“Service and consultation by Sales Rep Tony Meyer were excellent – he provided great follow up, professionalism, and knowledge and exceeded expectations. Great customer service from ordering and scheduling departments. Skilled, fast and respectful install crew. I also found the prices very competitive and selection fantastic.”
Susan rated us: 5/5

“If you want a showroom with every possible choice, Custom Floors is it. But if you need help with selecting items you might be on your own. After we selected our items and the demo started we were informed that products were delayed with no solid ship date. I felt a bit abandoned with no clear advice and a totally destroyed bathroom that couldn’t be reassembled without tile. Seems for the hefty price, more service would be given.”
remodeler rated us: 3/5
“Custom Floors recently did the fabrication of our new kitchen counter tops. The quartzite/granite material was found at a local warehouse, so Custom Floors did the negotiating of pricing for us, watched over its delivery to their site, and had us in their shop to select the exact areas in the stone that would be used in the counter top, range backsplash, counter seating area, etc. on an amazing computer program. The installation day came and the crew was extremely professional, polite, and clean. Installation occured with no hiccups, and there was no worrying or anxiety on our part. This is the 3rd job we’ve used them on. Everyone in our life group has used them, and they have done multiple jobs at our church. The work we’ve had them do has been “”Perfect””!! We will highly recommend them to all we know and will use them whenever we have need.”
Kelly rated us: 5/5

“My carpet was installed on Monday and the two guys who did the work were fantastic. They were very polite and we chit chatted a little bit, which made me feel like I connected with them. They arrived early in the morning, left for a short lunch break in the afternoon, and then worked until 7 or so.”
Naples08 rated us: 5/5

“The installation team was prompt, clean and very courteous! I love the end result!”
Marvin Seger

“I want you to know what a superb job the crew did on the Sam Orr project!!!  It is probably the most professional, efficient and timely install that I have been involved in.  Their detail to the actual installation of the wood and cleanliness of the job site are an A+!!!  Sam Orr [the home owner] was extremely impressed and completely satisfied. This kind of workmanship makes my job so much easier.  Also I appreciate the communication and organization you both provided on the project!!”
Julie Oliver (Designer) for Sam Orr 

“Please tell the two guys [Jose and Carlos] who came out and did this basement fireplace and finished cutting the sinks in the granite what a great job they did! This looks great! Please forward this email to the owner of the company [Jerry] as well. These guys need to be recognized and appreciated for the quality of work they did. I only hope I see them again so I can tell them personally. “
Alan LaFleur

” You blow me away!  You are awesome!  Exceptional service is almost unheard of these days.  I wanted to thank you and the team for your service.  And please extend to Selma and her team a special thank you for a job well done!!”
Nancy Lukasik and Linda Lukasik

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